Cancellation Policy
Last Updated: [Insert Date]
At [Your Website Name], we aim to deliver a hassle-free shopping experience. We understand that sometimes orders may need to be canceled. This policy outlines the conditions and process for canceling an order with us.
1. Eligibility for Cancellation
You can cancel your order under the following conditions:
- Before Dispatch: Orders can be canceled anytime before they are shipped from our warehouse.
- After Dispatch: Orders that have already been dispatched cannot be canceled. However, you may initiate a return request in accordance with our [Return & Refund Policy].
2. How to Cancel Your Order
To cancel an order, you may:
- Log in to your account on [Your Website Name], go to My Orders, select the relevant order, and click “Cancel Order”
- Or contact our Customer Support team:
- Email: [support@yourwebsite.com]
- Phone: [+91-XXXXXXXXXX]
3. Refunds for Canceled Orders
- Prepaid Orders: If canceled before dispatch, a full refund will be issued to your original payment method within [e.g., 7–10 business days]
- Cash on Delivery (COD) Orders: No refund is necessary since payment is not collected at the time of placing the order
4. Cancellation Charges
- ✅ No cancellation fees apply if the order is canceled before dispatch
- ❌ If an order is canceled after dispatch (in rare, approved cases), applicable shipping charges may be deducted from the refund
5. Exceptions to Cancellations
The following types of orders are not eligible for cancellation:
- Customized or personalized items
- Perishable goods (e.g., food, plants, or flowers)
- Orders placed during flash sales, clearance events, or with exclusive promotional offers (unless otherwise stated in the offer terms)
6. Modifications to Existing Orders
If you need to make changes to an order (e.g., delivery address or product quantity), please contact Customer Support immediately. Changes can only be made before the order is dispatched.
7. Cancellations by [Your Website Name]
We reserve the right to cancel orders under the following circumstances:
- The item is out of stock or unavailable
- Pricing or typographical errors on the product listing
- Suspicious or unauthorized payment activity
- Invalid or undeliverable shipping address
In such cases, you will be notified, and a full refund will be initiated.
8. Policy Updates
We may revise this Cancellation Policy at any time. Updates will be reflected on the Website. Your continued use of our services after changes are made constitutes your acceptance of the updated terms.
9. Contact Us
If you need help with canceling an order or have any questions, please contact:
- Email: [support@yourwebsite.com]
- Phone: [+91-XXXXXXXXXX]
- Address: [Your Office Address, City, State, PIN Code]