Returns Policy

Returns & Cancellation Policy

Last Updated: [Insert Date]

At [Your Website Name], we strive to deliver quality products and an exceptional customer experience. However, if you’re not satisfied with your purchase, we offer a transparent and fair return and cancellation process as outlined below.

1. Return Eligibility

You may be eligible to return a product if the following conditions are met:

• The item received is damaged, defective, or not as described.
• The product is unused, in original condition, with all tags, packaging, and accessories intact.
• A return request is raised within [insert time frame, e.g., 7 days] from the date of delivery.

2. Non-Returnable Items

The following product categories are not eligible for return:

• Perishable goods (e.g., food, flowers, plants)
• Customized or personalized products
• Intimate or hygiene-sensitive items (e.g., undergarments, beauty products)
• Electronics or other items that have been used, tampered with, or are missing parts/accessories
• Gift cards, vouchers, or store credits

3. How to Initiate a Return

To initiate a return, please:

1. Contact our support team at:
   • Email: [support@yourwebsite.com]
   • Phone: [+91-XXXXXXXXXX]
2. Provide your Order ID, a brief reason for return, and any supporting images if the product is damaged or defective.
3. Once approved, we will provide you with return instructions and the return address (or arrange a pickup, if available).

4. Return Procedure

• Carefully pack the item to prevent transit damage.
• Ship the item to the address shared by our team.
• For eligible locations, a pickup may be arranged.
• Once we receive and inspect the returned product, we will notify you about the approval or rejection of the return.

5. Return Shipping Costs

• If the item is damaged, defective, or incorrect: We will cover the return shipping costs.
• If returning for any other reason: You may be responsible for shipping costs unless specified otherwise.

6. Refunds & Replacements

Once your return is approved, you may choose one of the following:

• Replacement: A new item will be shipped (based on stock availability)
• Refund: Processed to your original payment method within [e.g., 7–10 business days]

For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer, based on your preference.

7. Return Rejection Criteria

A return request may be declined if:

• The product is used, damaged, or altered by the customer
• The request is made after the return window closes
• The item is returned without original packaging, tags, or accessories

8. Order Cancellations

• Orders can be canceled before dispatch for a full refund.
• If the order is already shipped, you must follow the return process upon delivery.

9. Policy Updates

We may update this Returns & Cancellation Policy from time to time. Any changes will be posted on the Website. Continued use of our services implies acceptance of the updated terms.

10. Contact Us

If you have questions or concerns regarding this policy, please reach out to:

Email: [support@yourwebsite.com]
Phone: [+91-XXXXXXXXXX]
Address: [Your Office Address, City, State, PIN Code]